Supervisor Skills

COURSE OVERVIEW

Being a supervisor introduces a unique set of challenges, primarily revolving around leadership and personnel management. These hurdles can often make your role more demanding than those of your team members.

This “Supervisor Skills” course is designed to equip you with strategies to navigate tricky situations effectively, thereby contributing to the long-term prosperity of your organization, your team, and yourself. Upon completion of this course, you’ll be able to:

Address any difficult situation in the workplace with realism, restraint, and determination.
Resolve conflicts efficiently among your team members by choosing the most suitable strategy.
Handle layoffs in a way that mitigates their adverse impacts.
Support team members facing performance challenges while simultaneously forming a solid foundation for discipline or termination if needed.
Address your team members’ personal issues with empathy and fairness.
Take charge and show responsibility in crisis situations

COURSE TOPICS

Lesson 1: Introduction
Lesson 2: Resolving Conflict between Employees
Lesson 3: Dealing with Difficult Employees
Lesson 4: Dealing with Personal Problems
Lesson 5: Discipline and Termination
Lesson 6: Dealing with Layoffs
Lesson 7: Crisis Management
Case Study: Apply What You’ve Learned

ONLINE COURSE DURATION

This “Supervisor Skills” course is self-paced and can be finished in roughly 60 minutes

PASS MARK

Tests conducted in this course are meant to reinforce the concepts discussed. Participants must achieve a score of 80% to obtain a certificate of completion. If the pass mark is not achieved on the first attempt, participants can retake the course twice.

CERTIFICATE OF COMPLETION

Upon successful completion of this online course, a certificate of completion will be readily available for download and print.

COURSE PREVIEW