BIS Safety Software

Managing Conflict

With the workforce dynamics shifting and individuals being required to interact more closely with smaller teams, proficiency in conflict management grows increasingly crucial. This course outlines suitable strategies for handling discord. The subject matter encompasses Conflict Resolution Styles, Choosing the Right Style, Guidelines for Collaboration, and Practical Applications. Upon completion, course participants will be equipped to tackle and resolve workplace conflicts effectively.

COURSE OVERVIEW

In an evolving workplace environment where staff numbers are dwindling and individuals are expected to work more closely with smaller groups, mastering the art of conflict management is of paramount importance. Our ‘Managing Conflict’ course provides the necessary tools and strategies for dealing with conflict. The course content includes Conflict Resolution Styles, Choosing the Appropriate Style, Guidelines for Effective Collaboration, and Practical Application. After successfully completing the ‘Managing Conflict’ course, participants will be well-prepared to tackle and resolve conflicts in professional settings.

COURSE TOPICS

Understand the five distinct strategies for managing conflict and learn how to effectively address and resolve workplace discord.

ONLINE COURSE DURATION

Roughly 45 minutes

PASS MARK

Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved to earn a certificate of completion. Participants can retake the course twice if the pass mark is not achieved on the initial attempt. Course materials for ‘Managing Conflict’ can be accessed online.

CERTIFICATE OF COMPLETION

Upon successful completion of this online course, a certificate of completion will be available for download and print.