Frequently Asked Questions (FAQ)
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Frequently Asked Questions
FAQ
Learn the answers to our most common questions about safety software, online courses, and compliance!
Yes! We do offer a free trial of the software. Request a demo and one of our dedicated customer care team members will help you get a trial account set up.
Pricing varies based on the number of active users and which system features are active on your portal. For a fully comprehensive estimate, reach out to one of our customer care team members. We are always happy to provide detailed estimates!
Yes, when you sign on as a client of BIS, we’ll send a contract outlining the pricing quoted for you and all other relevant terms and conditions. However, you are free to cancel at any time unless you have purchased one of the course subscription packages , in which case it is a 1-year term.
The BIStrainer software has six learning and compliance software modules, including:
- Learning Management System
- Training Record Management
- Digital Forms
- Digital Folders
- Asset/Equipment Management, and
- Classroom Calendar
Any of these can be used to suit your company’s needs. Contact our customer care team to find which solution is best for you!
Our Network Partner program is available to companies that provide safety training or training consulting services. Our team will create a custom-branded portal with a link to your store that your clients can access directly from your website. You earn a commission on every course sold through your store.
Contact the customer care team to find out more details or request to sign on as a Reseller today.
Some courses will have an automatic bulk order discount that will be applied during the checkout process.
If you’re purchasing courses for many users, it’s best to setup a corporate account. Discounts may be applied based on volume.
Contact us and we’ll happily discuss your options.
You are free to pick and choose the best software options that suit your needs. If you only need the Learning Management System then that is the only module you pay for, or if you need access to Training Record Management and Digital Forms then we can activate those. You only pay for the ones you activate, so select them all or choose any combination that works best for your company. The choice is yours!
Contact us to learn more.
Training courses are not automatically included with the use of the software. However, there are course subscriptions that can be added to monthly software fees for one low cost, saving you thousands in training over the year.
Our most popular course subscription package is the Safety Essentials subscription.
Yes, to purchase a course you must create an account in BIStrainer.
Creating an account is quick and easy. If you have any questions, please reach out to our live support team via email at help@bistrainer.com or phone at 1-866-410-1660.
Your login information consists of a username and password. A username is generated by the software when an account is created. Your password is set up when you create your account.
If you do not remember your username, enter the email used to create the account. If that email is not working, it is possible a different email was used.
At any time you can click “Forgot Password” and you will receive an email with instructions on how to create a new password. If this is not received, check your junk and spam email folders just in case it was sent there.
When in doubt, feel free to give our support team a call 1-866-416-1660 or an email. They would be happy to help!
To access your receipt, log into your account, go to your Purchases tab, and you will see “Receipt” on the right side of each purchase.
You are always welcome to reach out to our support team at 1-866-416-1660 or help@bistrainer.ca
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