BIS Safety Software
Negotiation & Conflict Management Skills
This course imparts knowledge on managing disagreements, effective listening, fostering mutual respect, and proficient negotiation within a construction setting.
While dealing with clients, subcontractors, and consultants on construction projects, disagreements can surface and interpersonal relationships may suffer.
The Negotiation & Conflict Management Skills online course is designed to enhance your communication and negotiation abilities in the context of construction projects. It offers insights on managing disagreements, effective listening, fostering mutual respect, and proficient negotiation.
Participants completing successfully will be eligible for 2 CCA Gold Seal credits.
The Negotiation & Conflict Management Skills online course covers:
- Delivery of improved customer service
- Comprehending the fundamental aspects of communication and showcasing effective communication techniques with clients/constructors.
- Understanding the theory of motivation and employing motivational strategies to gain trust and engage clients/individuals/teams.
- Recognizing different personality types and learning to communicate and negotiate effectively with each one.
- Grasping the basics of negotiation, managing conflict, and laying the groundwork for successful negotiation.
- Asking pertinent questions and listening to others to understand the underlying negotiation objectives.
- Achieving agreement and concluding a negotiation successfully.
- Establishing long-lasting trust-based relationships among all construction stakeholders.
Target Audience
The course is tailored for construction owners, project managers, estimators, supervisors and those involved in construction disputes.
Estimated at 215 minutes
Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to pass this course. The course is able to be taken three times in efforts to achieve the pass mark. Printable resources are available in the form of a comprehensive student manual. The manual is a valuable resource for future use and knowledge retention.
Upon successful completion of this online course, a certificate of completion will be available for download and printing.
Course Details
Course Length
This course will take roughly 215 minutes
Passing Mark
To pass this training course, you need to score 80% or higher on the quiz
Certificate
Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print
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