BIS Safety Software
How to Interview a Worker & Witnesses Post Incident (WCB)
You've just been notified that one of your team members is displaying symptoms they attribute to a work-related accident/incident/exposure. What steps do you take? How can you gather the necessary information to handle this scenario effectively? Using real-life scenarios, our course will equip you with the knowledge and skills to conduct a comprehensive interview with an affected worker following a workplace incident. This includes managing challenging conversations with your team.
A team member comes forward with symptoms they suspect are linked to their job. Your response to this situation can either foster trust with the afflicted worker or lead to a non-cooperative atmosphere.
Imagine possessing the skills to create a secure environment amidst confusion that allows you to collect the details required to manage or appeal a WCB claim proficiently.
In this "How to Interview a Worker & Witnesses Post Incident (WCB)" course, you'll learn:
• The right approach to interviewing a worker or witness post-workplace injury/illness/exposure
• Fundamental principles to adhere to in any interview, irrespective of the environment or timing
• Preparation techniques for the interview to ensure you gather the necessary data
• Engaging interested parties in meetings with injured workers
• Handling tense or aggressive situations during an interview
• A critical yet often overlooked aspect that safeguards you and the injured worker during the interview
No matter your level of expertise or comfort in conducting interviews, this course offers practical advice to navigate through the process.
We will enrich your learning with examples of:
• Ready-to-use questionnaires
• Typical scenarios and the means to address them
• Interpersonal conflicts and ways to resolve them
Among the topics covered in this course are:
• Effective Interview Techniques and Concepts, e.g., Rapport
• Various types of communication and self-awareness
• Empathy vs. Sympathy in WCB
• Preparing for the Interview
• Managing participants in the interview
• Initiating the Interview and necessary preliminary steps
• Conducting the interview
• Interview safety (In 1 on 1 situations)
• Concluding the interview
• Post-interview follow-up
Related Courses
How To Prevent Lost Time Claims with Strategic WCB Claims Management
How to Effectively Appeal a Worker’s Compensation (WCB) Claim
How to Effectively Negotiate Return to Work / Modified Duties
Instructor Bio
Anthony Butkovic is the head of WCBconsulting.ca, a firm that specializes in training professionals from diverse backgrounds and occupations in managing and appealing WCB claims.
For the last decade and a half, Anthony has carried out countless interviews with injured workers and other stakeholders in relation to WCB claims management and appeals. Having successfully imparted these principles to other professionals, his aim is to simplify the process of conducting an essential part of the WCB process.
Approximately 90 minutes
Pass mark 80%
Course Details
Course Length
This course will take roughly 90 minutes
Passing Mark
To pass this training course, you need to score 80% or higher on the quiz
Certificate
Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print
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