BIS Safety Software
Difficult Conversation 2021
It's not uncommon to encounter challenging, awkward, or even argumentative situations with co-workers. Often, we may opt to sidestep the issue, hoping it will resolve itself – an approach that seldom works. The good news is, our Difficult Conversations course equips you and your team with the necessary tools to manage these situations in the most peaceful and effective manner. Although we can't guarantee that you'll look forward to these conversations – we can assure that you'll find the learning process enjoyable.
We all occasionally find ourselves in difficult, awkward, or contentious situations with colleagues. Often, the instinct is to avoid the issue, hoping it will resolve itself – an approach that rarely works in practice.
The Difficult Conversations 2021 course is designed to equip you and your team with the necessary skills to manage these situations as calmly and effectively as possible. We can’t promise that you’ll enjoy these conversations – but we can guarantee you’ll enjoy learning how to navigate them.
- How to create environments conducive to swift and satisfying resolutions to difficult issues
- How to (and not to) approach various types of difficult conversations (odor issues, personality conflicts, communicating a low performance review, etc.)
- What to expect from your conversation partner during difficult conversations, and how to effectively defuse anger or other negative emotional responses
Expected completion time is 35 minutes
The pass mark for the course is 80%
Completion certificate provided after course completion
Course Details
Course Length
This course will take roughly 35 minutes
Passing Mark
To pass this training course, you need to score 80% or higher on the quiz
Certificate
Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print
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