BIS Safety Software Canada

BIS Safety Software

Dealing with Difficult Conversations

This training module 'Dealing with Difficult Conversations' equips you with the necessary tools and techniques to navigate challenging dialogues effectively, transforming them into fruitful discussions instead of sources of frustration.

Dealing with Difficult Conversations

COURSE OVERVIEW


Reflect on a challenging discussion you've recently had. What made it hard? What was the ideal outcome you envisioned? What was the actual result? What could have made it better?

The 'Dealing with Difficult Conversations' course equips you with the necessary tools and techniques to navigate these challenging dialogues effectively. Upon successful completion of this course, you'll be equipped to:


COURSE TOPICS


'DEALING WITH DIFFICULT CONVERSATIONS' COURSE SYLLABUS:


ONLINE COURSE DURATION


This is a self-paced course, which can be completed in roughly 60 minutes


PASS MARK


Testing in this course is designed to reinforce the information provided. A score of 80% must be achieved to receive a certificate of completion. If the pass mark is not achieved on the first try, participants are given two additional attempts.


CERTIFICATE OF COMPLETION


Upon successful completion of this online course, a certificate of completion will be made available for download and printing.


COURSE PREVIEW


Course Details

Course Length

This course will take roughly 60 minutes

Passing Mark

To pass this training course, you need to score 80% or higher on the quiz

Certificate

Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print

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