BIS Safety Software Canada

BIS Safety Software

Customer Service Management

The Customer Service Management course is designed for managers overseeing customer-facing teams. This program aims to enhance your ability to guide your customer service crew, providing them with constructive insights, and establishing an energized and driven environment.

Customer Service Management

COURSE OVERVIEW

Customer Service Management course targets managers supervising customer interaction teams. It equips you with the necessary skills to steer your customer service unit, instruct how to offer constructive criticism to your customer service representatives, and foster a motivated and inspired work atmosphere. A significant segment of the course is dedicated to honing your coaching skills to elevate your customer service representatives’ performance levels.

Investing time to bolster your coaching and management skills with respect to your customer service crew will yield in a more effective team, satisfied customers, and an uplift in your company’s profit margin.

Upon successful completion of the Customer Service Management course, you will be able to:

 

COURSE TOPICS

ONLINE COURSE DURATION


The course spans approximately 80 minutes

PASS MARK

To reinforce the knowledge obtained, tests are conducted throughout the Customer Service Management course. A score of 80% is needed to secure a certificate of completion. Participants are allowed two attempts if the required mark isn’t achieved on the first try.


CERTIFICATE OF COMPLETION

Upon successful completion of this online course, a certificate of completion will be ready for downloading and printing.

COURSE PREVIEW

Course Details

Course Length

This course will take roughly 80 minutes

Passing Mark

To pass this training course, you need to score 80% or higher on the quiz

Certificate

Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print

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