BIS Safety Software Canada

BIS Safety Software

Customer Service Basics

Interacting with customers is a common task for many of us. Whether they are external or internal to the company, and whether we refer to them as customers or clients, at one point or another, we all interact with customers. As such, honing our customer service skills is essential.

Customer Service Basics

COURSE OVERVIEW

Interacting with customers is a part of our daily professional life. Be it external or internal customers, or we refer to them as clients or customers, we all come across them at various points. Therefore, enhancing our customer service skills is crucial. The ability to establish a connection with customers, understanding their needs, and handling disgruntled customers are all integral to delivering impressive customer service. The Customer Service Basics course is designed to augment your abilities to communicate effectively and cater to customer needs, thus facilitating you and your organization in achieving objectives.

Upon effective completion of the Customer Service Basics course, you should be able to:

COURSE TOPICS

ONLINE COURSE DURATION


Approximately 70 minutes

PASS MARK

Testing conducted throughout this online course is designed to reinforce the information presented. A minimum score of 80% is required to receive a certificate of completion. Participants have the option to retake the course twice if the pass mark is not achieved.


CERTIFICATE OF COMPLETION

Upon successful completion of this online course, a certificate of completion will be available for download and printing.

COURSE PREVIEW

Course Details

Course Length

This course will take roughly 70 minutes

Passing Mark

To pass this training course, you need to score 80% or higher on the quiz

Certificate

Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print

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