BIS Safety Software
Customer Service Basics
Interacting with customers is a common task for many of us. Whether they are external or internal to the company, and whether we refer to them as customers or clients, at one point or another, we all interact with customers. As such, honing our customer service skills is essential.
Interacting with customers is a part of our daily professional life. Be it external or internal customers, or we refer to them as clients or customers, we all come across them at various points. Therefore, enhancing our customer service skills is crucial. The ability to establish a connection with customers, understanding their needs, and handling disgruntled customers are all integral to delivering impressive customer service. The Customer Service Basics course is designed to augment your abilities to communicate effectively and cater to customer needs, thus facilitating you and your organization in achieving objectives.
Upon effective completion of the Customer Service Basics course, you should be able to:
- Develop and showcase your skills to carry out crucial customer relationship-building actions
- Master the art of attentive listening to cater to the unique needs of your customers
- Determine the steps you will take to foster customer loyalty
- Imbibe the prerequisites for delivering exceptional customer service over the phone
- Formulate a strategy for delivering outstanding customer service
- Understand the essentials of serving your customers positively in the field
- Learn strategies for effectively managing challenging customer scenarios
- Building Customer Rapport
- Listening to Your Customers
- Developing Your Customer Focus
- Customer Service Over the Phone
- Internal Customer Service
- Serving Customers in the Field
- Customer Service Confrontation and Conflict
Approximately 70 minutes
Testing conducted throughout this online course is designed to reinforce the information presented. A minimum score of 80% is required to receive a certificate of completion. Participants have the option to retake the course twice if the pass mark is not achieved.
Upon successful completion of this online course, a certificate of completion will be available for download and printing.
Course Details
Course Length
This course will take roughly 70 minutes
Passing Mark
To pass this training course, you need to score 80% or higher on the quiz
Certificate
Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print
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