Customer Service Basics

Terms & Conditions

Effective Date: Oct 1, 2025
Sponsor: BIS Safety Software Inc.
Draw Date: Dec 19, 2025

By entering this survey contest and accepting the prize, participants agree to the following Terms and Conditions.

Prize Description

The prize consists of 4 theme park passes to any Disney resort in the world.

• Passes will be for two (2) days, which may include the weekend.

Eligibility

• This draw is open to individuals who complete the BIS Safety Software’s Health and Safety Software Survey and legally reside in North America.
• All participants must be 18 years of age or older at the time of entry.
• If children are attending the Disneyland trip, they must be accompanied by at least 1 legal guardian who is 18 years of age or older and who is responsible for the child or children throughout the duration of the visit.

Prize Limitations

• Total prize value must not exceed $3,500 USD, including all ticket add-ons and applicable taxes.
• The prize is non-transferable, non-exchangeable, and non-redeemable for cash.
• BIS Safety Software will not reimburse any costs beyond the face value of the Disneyland tickets selected by the winner, up to $3,500 USD
• All travel and trip-related arrangements (e.g., transportation, lodging, meals) are the sole responsibility of the winner.
• BIS Safety Software is not responsible for any inability to provide the prize due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, or other force majeure events.

Assumption of Risk

• By accepting the prize, the winner and their guests acknowledge and agree that participation in the trip and related activities is voluntary and undertaken entirely at their own risk.
• The winner and their guests further agree to release, discharge, indemnify, and hold harmless BIS Safety Software, its affiliates, directors, officers, employees, and agents from any and all liability, claims, demands, damages, or causes of action whatsoever, whether known or unknown, arising out of or related to:
  • Participation in the trip,
  • Travel to or from Disneyland, or
  • Activities occurring before, during, or after the park visit.
• This release applies to all forms of loss or harm, including but not limited to accidents, theft, illness, weather events, natural disasters, government restrictions, or other unforeseen circumstances beyond the control of BIS Safety Software.

Ticket Fulfillment and Use

• The survey winner is determined through a random draw of survey participants.
• Once survey draw winners are selected, BIS Safety Software will work with the winners to arrange the passes through the official Disney platform.
• Once confirmed, tickets are final and may not be exchanged, returned, or rebooked for any reason, including travel disruptions.
• If the winner is unable to attend Disneyland on the selected dates (for any reason), no alternative compensation or replacement tickets will be provided.

General Conditions

• BIS Safety Software reserves the right to verify the eligibility of all entrants and disqualify any individual found to be in violation of the terms.
• BIS Safety Software assumes no responsibility for Disney ticketing, admission, or park operations policies.
• By accepting the prize, the winner consents to BIS Safety Software’s use of their name, city/province/state of residence, likeness, and testimonial for promotional purposes without additional compensation, unless prohibited by law.

Health and Safety Considerations

The winner and their guests are responsible for determining whether they are physically able to participate in theme park activities. BIS Safety Software does not impose medical or health eligibility restrictions. However, guests are encouraged to consult a medical professional if they have significant health conditions or mobility limitations before engaging in physically demanding activities such as prolonged walking, ride participation, or exposure to crowded public spaces.

Agreement

Participation in the survey draw and acceptance of the draw prize constitute full acceptance of these terms. The winners will be required to sign a waiver and release of liability prior to the ticket purchase.

Governing Law

This contest and its terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes will be resolved exclusively in the courts of Alberta.