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BCMSA Prevention of Workplace Violence
This course is designed to equip employees with the knowledge and skills to ensure a safe working environment free from violence, threats, and harassment. In organizations that interact with the public on a regular basis, employees may face situations involving unpredictable behaviour. This course covers the entire spectrum of workplace violence with a particular focus on how employees can recognize, diffuse, and respond to potential violence in the workplace.
This BCMSA Prevention of Workplace Violence course is designed to emphasize the importance of a work environment that is conducive to safety, free from violence, threats, and harassment. It is especially relevant for employees who interact with the public regularly and may be exposed to unpredictable behaviour.
In the course, we will explore the entire spectrum of workplace violence. We will focus on how employees can recognize the signs of potential workplace violence, how to try and diffuse the situation, and how to respond if it unfortunately does occur.
- The significance of BCMSA Prevention of Workplace Violence training
- The necessity of understanding Provincial & Federal legislation concerning prevention of workplace violence
- The six critical components for assessing an escalating situation
- The four essential principles of effective communication
- Understanding ‘State of Mind’ and its relevance
- The five phases leading up to a possible assault
- Handling hostility over the phone
- Proven conflict resolution strategies
- The need to control your own reactions
- Utilizing effective memory, perception and observation techniques
- Recognizing ‘emotionally disturbed persons’ and knowing how to handle them
- Developing and applying Active Listening Skills
- The value of enhancing Active Listening Skills
The BCMSA Prevention of Workplace Violence course is designed to be completed in approximately 60 minutes.
Upon successful completion of this online course, a certificate of completion will be available for download and printing.
Course Details
Course Length
This course will take roughly 60 minutes
Passing Mark
Certificate
Upon the successful completion of this course a certificate with your name will be stored on your profile and available to print
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