BIS Safety Software

BCMSA Prevention of Workplace Violence

This course is designed to equip employees with the knowledge and skills to ensure a safe working environment free from violence, threats, and harassment. In organizations that interact with the public on a regular basis, employees may face situations involving unpredictable behaviour. This course covers the entire spectrum of workplace violence with a particular focus on how employees can recognize, diffuse, and respond to potential violence in the workplace.

COURSE OVERVIEW

This BCMSA Prevention of Workplace Violence course is designed to emphasize the importance of a work environment that is conducive to safety, free from violence, threats, and harassment. It is especially relevant for employees who interact with the public regularly and may be exposed to unpredictable behaviour.

In the course, we will explore the entire spectrum of workplace violence. We will focus on how employees can recognize the signs of potential workplace violence, how to try and diffuse the situation, and how to respond if it unfortunately does occur.

COURSE OBJECTIVES

The significance of BCMSA Prevention of Workplace Violence training
The necessity of understanding Provincial & Federal legislation concerning prevention of workplace violence
The six critical components for assessing an escalating situation
The four essential principles of effective communication
Understanding ‘State of Mind’ and its relevance
The five phases leading up to a possible assault
Handling hostility over the phone
Proven conflict resolution strategies
The need to control your own reactions
Utilizing effective memory, perception and observation techniques
Recognizing ‘emotionally disturbed persons’ and knowing how to handle them
Developing and applying Active Listening Skills
The value of enhancing Active Listening Skills