When Carling first joined Driving Force, the safety program was a maze. 

“It was intense. Even the people who used it daily struggled to navigate it,” she says. “We were retraining constantly, spending 40 hours a month just to get people through the same steps.” 

The problem wasn’t the workers. It was the system. 

“It wasn’t designed with the end user in mind,” Carling explains. “You had to go from A to Z, then back to B, it just didn’t flow.” 

So, they stripped it back, step by step, removing unnecessary procedures, simplifying checklists, and making everything mobile-friendly. 

The result? 

“Employees love it,” Gift says. “They can do meetings and inspections on their phones, take pictures, attach them, submit. They don’t need me to walk them through it anymore. They even call us to say how much easier it is.”