Verbal Judo Essentials

Delve into the realm of verbal de-escalation with this 60-minute course. Immerse yourself in the effective techniques and strategies curated by Dr. George J. Thompson, the mind behind Verbal Judo. This Verbal Judo Essentials course is a requisite for those who wish to reduce confrontation in the workplace, community, or household.

Course topics:

• Mission statement
• De-escalation defined
• Goals of the course
• Traits of a professional
• The goal of professionalism
• The Five Universal Truths
• First Street Truth
• Second Street Truth
• How to handle verbal abuse=the most prevalent form of abuse
• Natural language
• Studied response
• Deflectors
• Reasons to use deflectors
• Our identity is to be a Contact Professional
• Third street truth
• Tone of voice = attitude
• Five Step Intervention Model
• Correlation of Five Step Intervention Model and the Five Universal Truths
• Summary- Respect, Deflect and Resolve

Estimated time for completion: 60 minutes

A minimum score of 80% is required to pass this Verbal Judo Essentials course, with three attempts allocated for the assessment.

Upon successful completion of Verbal Judo Essentials, a certificate will be made available for download and printing.