BIS Safety Software

Conflict Management Skills

Being in a leadership role often means encountering conflicts. Therefore, possessing the right skills to navigate these situations is crucial.

Being in a leadership role often means encountering conflicts. Therefore, possessing the right skills to navigate these situations is crucial. The Conflict Management Skills course equips you with the tools to establish conflict management norms within your team, cultivate a culture that effectively addresses conflict, and offer the direction needed to guide others in managing conflict successfully.

In the Conflict Management Skills course, you will work on enhancing your abilities to foster conflict management skills within your team. This will result in a team that collaborates efficiently with others, meets deadlines and delivers excellent results, and thrives in a challenging work environment, relishing the dynamism of a productive and unified team.

By the end of this course, you should be able to:

• Identify when team members require help with managing conflict
• Utilize a mediation process to facilitate conflict resolution within groups
• Establish expectations for conflict management
• Incorporate a conflict management agenda item to foster a conflict management culture
• Equip employees with a process for handling conflict with others

• Assisting Employees in Managing Conflict
• Facilitating Group Conflict Resolution
• Setting Conflict Management Expectations
• Establishing a Conflict Management Culture
• Mentoring Employees in Conflict Management

Environ 50 minutes

Evaluation is carried out throughout this online course to fortify the content delivered. A minimum score of 80% is required to secure a certificate of completion. Participants have the opportunity to retake the course twice if the pass mark is not achieved.

Une fois ce cours en ligne terminé avec succès, un certificat de réussite sera disponible en téléchargement et pour impression.

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