Logiciel de sécurité BIS

Email and Text Etiquette

This course delves into the pros and cons of incorporating email and text messages in a professional environment, and provides guidance on when to avoid using such mediums. It offers etiquette training, showcases examples of effective electronic business correspondence and demonstrates how to put these skills into practice in a professional context

COURSE OVERVIEW

This course delves into the pros and cons of incorporating email and text messages in a professional environment, and provides guidance on when to avoid using such mediums. It not only offers etiquette training and showcases examples of effective electronic business correspondence, but also demonstrates how to put these skills into practice in a professional context, particularly focusing on “Email and Text Etiquette”.

By the end of this course, you should be capable of:

Recognizing email as a dependable mode of written communication used universally in the business sector. Understand the appropriate usage of email, master the etiquette, and maintain unwavering professionalism.
Comprehending that text messaging is faster than email as it occurs in real-time. Recognize the ideal scenarios to use text messages in business, learn the proper etiquette, and maintain consistent professionalism.
Understanding that while email and texting simplify workplace communication, they can also exacerbate a problematic situation. Recognize that despite the convenience of electronic dialogues, certain circumstances necessitate face-to-face discussions or at the very least, a phone call, thus applying the principles of “Email and Text Etiquette”.

COURSE TOPICS

Email Etiquette
Text Messaging Etiquette
When Emails and Text Messages are NOT Appropriate

ONLINE COURSE DURATION

Estimated 30 minutes

PASS MARK

Testing conducted throughout this online course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course twice if the pass mark is not achieved.

CERTIFICATE OF COMPLETION

Upon successful completion of this online course, a certificate of completion will be available for download and printing.

COURSE PREVIEW