BIS Safety Software
Verbal Judo Essentials
Delve into the realm of verbal de-escalation with this 60-minute course. Immerse yourself in the effective techniques and strategies curated by Dr. George J. Thompson, the mind behind Verbal Judo. This course is a requisite for those who wish to reduce confrontation in the workplace, community, or household.
Delve into the realm of verbal de-escalation with this 60-minute course. Immerse yourself in the effective techniques and strategies curated by Dr. George J. Thompson, the mind behind Verbal Judo. This Verbal Judo Essentials course is a requisite for those who wish to reduce confrontation in the workplace, community, or household.
Sujets de cours :
- Mission statement
- De-escalation defined
- Goals of the course
- Traits of a professional
- The goal of professionalism
- The Five Universal Truths
- First Street Truth
- Second Street Truth
- How to handle verbal abuse=the most prevalent form of abuse
- Natural language
- Studied response
- Deflectors
- Reasons to use deflectors
- Our identity is to be a Contact Professional
- Third street truth
- Tone of voice = attitude
- Five Step Intervention Model
- Correlation of Five Step Intervention Model and the Five Universal Truths
- Summary- Respect, Deflect and Resolve
Estimated time for completion: 60 minutes
A minimum score of 80% is required to pass this Verbal Judo Essentials course, with three attempts allocated for the assessment.
Upon successful completion of Verbal Judo Essentials, a certificate will be made available for download and printing.
Détails du cours
Durée du cours
Ce cours durera environ 60 minutes
Note de passage
Pour réussir cette formation, vous devez obtenir 80% ou version supérieure au quiz
Certificat
À l'issue de la réussite de ce cours, un certificat à votre nom sera stocké sur votre profil et disponible à l'impression
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