BIS Safety Software
Negotiation & Conflict Management Skills
This course imparts knowledge on managing disagreements, effective listening, fostering mutual respect, and proficient negotiation within a construction setting.
While dealing with clients, subcontractors, and consultants on construction projects, disagreements can surface and interpersonal relationships may suffer.
The Negotiation & Conflict Management Skills online course is designed to enhance your communication and negotiation abilities in the context of construction projects. It offers insights on managing disagreements, effective listening, fostering mutual respect, and proficient negotiation.
Participants completing successfully will be eligible for 2 CCA Gold Seal credits.
The Negotiation & Conflict Management Skills online course covers:
- Delivery of improved customer service
- Comprehending the fundamental aspects of communication and showcasing effective communication techniques with clients/constructors.
- Understanding the theory of motivation and employing motivational strategies to gain trust and engage clients/individuals/teams.
- Recognizing different personality types and learning to communicate and negotiate effectively with each one.
- Grasping the basics of negotiation, managing conflict, and laying the groundwork for successful negotiation.
- Asking pertinent questions and listening to others to understand the underlying negotiation objectives.
- Achieving agreement and concluding a negotiation successfully.
- Establishing long-lasting trust-based relationships among all construction stakeholders.
Target Audience
The course is tailored for construction owners, project managers, estimators, supervisors and those involved in construction disputes.
Estimated at 215 minutes
Les évaluations proposées tout au long de cette formation en ligne ont pour but de consolider les connaissances acquises. Pour valider cette formation, il faut obtenir une note de 80%. Il est possible de suivre la formation à trois reprises afin d'atteindre la note minimale requise. Des ressources imprimables sont disponibles sous la forme d'un manuel complet destiné aux étudiants. Ce manuel constitue une ressource précieuse pour une utilisation future et la consolidation des connaissances.
Une fois ce cours en ligne terminé avec succès, un certificat d'achèvement sera disponible en téléchargement et pour impression.
Détails du cours
Durée du cours
Ce cours durera environ 215 minutes
Note de passage
Pour réussir cette formation, vous devez obtenir 80% ou version supérieure au quiz
Certificat
À l'issue de la réussite de ce cours, un certificat à votre nom sera stocké sur votre profil et disponible à l'impression
Cours de formation supplémentaires
COVID-19 Safety
Our online COVID-19 Safety course offers essential training to help you remain safe and healthy amidst the global pandemic.
Microsoft Excel Essentials
This course offers learners an introduction to the fundamental skills required to utilize Microsoft Excel, a spreadsheet software, at a foundational level.
ICS 100
ICS 100, an introductory course on the Incident Command System, sets the groundwork for more advanced ICS training.
