BIS Safety Software

Negotiation & Conflict Management Skills

This course imparts knowledge on managing disagreements, effective listening, fostering mutual respect, and proficient negotiation within a construction setting.

APERÇU DU COURS

While dealing with clients, subcontractors, and consultants on construction projects, disagreements can surface and interpersonal relationships may suffer.

The Negotiation & Conflict Management Skills online course is designed to enhance your communication and negotiation abilities in the context of construction projects. It offers insights on managing disagreements, effective listening, fostering mutual respect, and proficient negotiation.

Participants completing successfully will be eligible for 2 CCA Gold Seal credits.

SUJETS DU COURS

The Negotiation & Conflict Management Skills online course covers:

Delivery of improved customer service
Comprehending the fundamental aspects of communication and showcasing effective communication techniques with clients/constructors.
Understanding the theory of motivation and employing motivational strategies to gain trust and engage clients/individuals/teams.
Recognizing different personality types and learning to communicate and negotiate effectively with each one.
Grasping the basics of negotiation, managing conflict, and laying the groundwork for successful negotiation.
Asking pertinent questions and listening to others to understand the underlying negotiation objectives.
Achieving agreement and concluding a negotiation successfully.
Establishing long-lasting trust-based relationships among all construction stakeholders.

Target Audience

The course is tailored for construction owners, project managers, estimators, supervisors and those involved in construction disputes.

DURÉE DU COURS EN LIGNE

Estimated at 215 minutes

Note de passage

Les évaluations proposées tout au long de cette formation en ligne ont pour but de consolider les connaissances acquises. Pour valider cette formation, il faut obtenir une note de 80%. Il est possible de suivre la formation à trois reprises afin d'atteindre la note minimale requise. Des ressources imprimables sont disponibles sous la forme d'un manuel complet destiné aux étudiants. Ce manuel constitue une ressource précieuse pour une utilisation future et la consolidation des connaissances.

CERTIFICAT DE RÉALISATION

Une fois ce cours en ligne terminé avec succès, un certificat d'achèvement sera disponible en téléchargement et pour impression.