How to Interview a Worker & Witnesses Post Incident (WCB)

A team member comes forward with symptoms they suspect are linked to their job. Your response to this situation can either foster trust with the afflicted worker or lead to a non-cooperative atmosphere.

 
Imagine possessing the skills to create a secure environment amidst confusion that allows you to collect the details required to manage or appeal a WCB claim proficiently.

 
In this “How to Interview a Worker & Witnesses Post Incident (WCB)” course, you’ll learn:

•    The right approach to interviewing a worker or witness post-workplace injury/illness/exposure
•    Fundamental principles to adhere to in any interview, irrespective of the environment or timing
•    Preparation techniques for the interview to ensure you gather the necessary data
•    Engaging interested parties in meetings with injured workers
•    Handling tense or aggressive situations during an interview
•    A critical yet often overlooked aspect that safeguards you and the injured worker during the interview

No matter your level of expertise or comfort in conducting interviews, this course offers practical advice to navigate through the process.

 
We will enrich your learning with examples of:

•    Ready-to-use questionnaires
•    Typical scenarios and the means to address them
•    Interpersonal conflicts and ways to resolve them

Among the topics covered in this course are:

•    Effective Interview Techniques and Concepts, e.g., Rapport
•    Various types of communication and self-awareness
•    Empathy vs. Sympathy in WCB
•    Preparing for the Interview
•    Managing participants in the interview
•    Initiating the Interview and necessary preliminary steps
•    Conducting the interview
•    Interview safety (In 1 on 1 situations)
•    Concluding the interview
•    Post-interview follow-up

Cours associés
  How To Prevent Lost Time Claims with Strategic WCB Claims Management
  How to Effectively Appeal a Worker’s Compensation (WCB) Claim
  How to Effectively Negotiate Return to Work / Modified Duties

 
Biographie de l'instructeur
Anthony Butkovic is the head of WCBconsulting.ca, a firm that specializes in training professionals from diverse backgrounds and occupations in managing and appealing WCB claims.

 
For the last decade and a half, Anthony has carried out countless interviews with injured workers and other stakeholders in relation to WCB claims management and appeals. Having successfully imparted these principles to other professionals, his aim is to simplify the process of conducting an essential part of the WCB process.

Environ 90 minutes

Note minimale : 80%