BIS Safety Software

Conflict Resolution in the Office

This online course titled 'Conflict Resolution in the Office' introduces various methods and tactics that can be employed to mitigate the potential harm and disturbance that workplace conflicts can sometimes create.

The ‘Conflict Resolution in the Office’ online course delves into various methods and tactics that can help in minimizing the potential harm and disturbance that workplace conflicts can sometimes cause. Conflicts are a natural occurrence in any workplace. When multiple individuals congregate, disagreements are bound to arise sooner or later. While a certain level of conflict can stimulate healthy discussions, it often signals underlying issues. The silver lining in conflicts is that they are typically rooted in concern. The more passionately someone defends their stance during a disagreement, the more they care about the issue at hand. However, if conflicts are permitted to persist and intensify without intervention, they can escalate into serious issues like threats and even physical violence. This course demonstrates to employees that handling difficult situations in a composed, unemotional manner can lead to compromise and collaboration, which are key to resolving conflicts. The course content includes the implications of conflict and its potential to disrupt the workplace, the importance of conflict resolution as a part of everyone’s job, recognizing common triggers of workplace conflict, deescalating disagreements before they spiral out of control, the potential damage of escalating conflict and violence to an organization, the value of collaboration in resolving conflicts, the application of proven conflict resolution tactics and strategies, and more. The course employs a potent mix of audio, full-motion video, text, and vibrant graphics to deliver the most economical safety and regulatory compliance training currently available. The course content is divided into logically organized sections to facilitate easy comprehension and long-term retention.

The following topics are covered in this online ‘Conflict Resolution in the Office’ course: 

• Understanding workplace conflict
• Behaviors that could exacerbate the situation
• Effective conflict resolution
• Handling confrontations
• Et plus

Environ 30 minutes

Testing conducted in the duration of this online course is designed to reinforce the information presented. An 80% score must be achieved to pass this course. The course can be attempted three times to achieve the pass mark. Printable resources are available in the form of a comprehensive student manual. The manual is a valuable resource for future use and knowledge retention.

Une fois ce cours en ligne terminé avec succès, un certificat d'achèvement sera disponible en téléchargement et pour impression.

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