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Logiciel BIS Sécurité Canada

BIS Safety Software

Résolution des conflits dans les installations industrielles

Explorez les techniques et les stratégies de désescalade des conflits en milieu industriel grâce à notre cours en ligne intitulé "Résolution des conflits dans les installations industrielles".

Conflict Resolution in Industrial Facilities

APERÇU DU COURS

In our online course “Conflict Resolution in Industrial Facilities”, we delve into the tactics and mechanisms that can be applied to minimize the negative impacts and interruptions that workplace conflict can often bring. Disagreements in the workplace are unavoidable. When two or more individuals collaborate, there will inevitably be differing opinions. Although some level of conflict can stimulate healthy debate, it can also signal underlying issues. The silver lining in conflict lies in the fact that it is often rooted in care. The intensity of someone’s defense in an argument often correlates with their level of care. However, if conflicts are left unresolved and allowed to intensify, they can escalate into serious issues including threats and physical violence. Our course demonstrates to employees that maintaining composure and detachment in difficult situations can pave the way for compromise and collaboration, which are key to conflict resolution. The course encompasses the repercussions of conflict and its potential to disrupt the workplace, the role of each employee in conflict resolution, common triggers of workplace conflict and their identification, the importance of de-escalating disagreements before they spiral out of control, the harm that escalating conflict and violence can inflict on an organization, the utility of collaboration in resolving conflicts, the application of tested conflict resolution techniques and strategies, and more. With a dynamic blend of audio, full-motion video, text, and vibrant graphics, “Conflict Resolution in Industrial Facilities” offers the most economical yet effective safety and regulatory compliance training currently available. The course is segmented into various logical sections to facilitate easy comprehension and long-term retention of information.

SUJETS DU COURS

The online course “Conflict Resolution in Industrial Facilities” encompasses the following topics: 

  • Decoding workplace conflict
  • Reactions that can exacerbate the situation
  • Effective conflict resolution
  • Managing confrontations
  • Et plus

DURÉE DU COURS EN LIGNE

Estimated duration: 30 minutes

Note de passage

Examinations conducted throughout this online course aim to reinforce the concepts discussed. A minimum score of 80% is required to pass the course. Participants are allowed up to three attempts to achieve the passing grade. An extensive student manual, available for printing, serves as an invaluable resource for future reference and knowledge retention.

CERTIFICAT DE RÉALISATION

On successfully completing the online course “Conflict Resolution in Industrial Facilities”, a certificate of completion will be available for download and printing.

APERÇU DU COURS

Détails du cours

Durée du cours

Ce cours durera environ 30 minutes

Note de passage

Pour réussir cette formation, vous devez obtenir 80% ou version supérieure au quiz

Certificat

À l'issue de la réussite de ce cours, un certificat à votre nom sera stocké sur votre profil et disponible à l'impression

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