{"id":44504,"date":"2025-04-16T12:19:00","date_gmt":"2025-04-16T12:19:00","guid":{"rendered":"https:\/\/bissafety.ca\/courses\/productive-communication-conflict-management\/"},"modified":"2025-04-16T12:19:00","modified_gmt":"2025-04-16T12:19:00","slug":"productive-communication-conflict-management","status":"publish","type":"courses","link":"https:\/\/bissafety.ca\/fr\/courses\/productive-communication-conflict-management\/","title":{"rendered":"Communication productive gestion des conflits"},"content":{"rendered":"<\/p>\n<div class=\"title-bar\">    <span style=\"font-size: 18.0px;float: none\">APER\u00c7U DU COURS<\/span>\u00a0<\/div>\n<p style=\"font-size: medium\">The challenge of enforcing norms and managing conflict in the professional world can be daunting. This Productive Communication Conflict Management Course equips you with the tools to resolve disputes respectfully and foster cooperation, using disciplinary measures as a last resort.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p style=\"font-size: medium\">Through video animations infused with humor, we present scenarios of individuals in workplace settings who are not at their best. Characters, Janine and Kalm Kristin, navigate you through their experiences using a systematic approach to manage conflict. This approach utilizes a variety of communication and emotion management strategies. Practical demonstrations of the communication methods instill in you the confidence to defuse situations and encourage voluntary compliance in challenging circumstances.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p style=\"font-size: medium\">The course will guide you in understanding what fuels destructive conflict, and how the &#8216;Low-Road&#8217; approach can cause lasting damage to your professional or personal relationships. The &#8216;High-Road&#8217; method, a core part of the Productive Communication Conflict Management course, empowers you to manage your emotions and overcome your fears both before and during a conflict situation. The strategies are grounded in psychological, sociological, and communication research.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p style=\"font-size: medium\">While this program is designed for all, it places particular emphasis on the enforcement of workplace policies, rules, procedures, and legislation, making it especially beneficial for those in leadership or supervisory roles.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<div class=\"title-bar\">    <span style=\"font-size: 18.0px;float: none\">SUJETS DU COURS<\/span>    <\/div>\n<\/p>\n<p style=\"font-size: medium\"><span style=\"color: black\">After completing this course, learners will:<\/span><\/p>\n<ul>\n<li><span style=\"color: black\">Understand the root cause of conflict<\/span><\/li>\n<li><span style=\"color: black\">Recognize what makes conflict destructive<\/span><\/li>\n<li><span style=\"color: black\">Learn what makes conflict productive<\/span><\/li>\n<li><span style=\"color: black\">Understand the role of emotions and storytelling in conflict<\/span><\/li>\n<li><span style=\"color: black\">Identify &#8216;Face and Power&#8217; concepts<span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/li>\n<li><span style=\"color: black\">Employ a four-step approach to professionally manage conflict, that includes:<\/span>\u00a0<\/li>\n<ul>\n<li><span style=\"color: black\">Implementing emotion management strategies<\/span><\/li>\n<li><span style=\"color: black\">Sharing your side of the story<\/span><\/li>\n<li><span style=\"color: black\">Listening to their story and<\/span><\/li>\n<li><span style=\"color: black\">Offering productive options<\/span><span>\u00a0<\/span><\/li>\n<\/ul>\n<\/ul>\n<p><\/p>\n<div class=\"title-bar\">    <span style=\"font-size: 18.0px;float: none\">DUR\u00c9E DU COURS EN LIGNE<\/span>    <\/div>\n<div><\/div>\n<p style=\"font-size: 14.0px\">Approximately &#8211; 2 Hours 30 Minutes<\/p>\n<p style=\"font-size: 14.0px\"><\/p>\n<div class=\"title-bar\">    <span style=\"font-size: 18.0px;float: none\">Note de passage<\/span>    <\/div>\n<p><\/p>\n<p style=\"font-size: 14.0px\">80%<\/p>\n<p style=\"font-size: 14.0px\"><\/p>\n<div class=\"title-bar\">    <span style=\"font-size: 18.0px;float: none\">CERTIFICAT DE R\u00c9ALISATION<\/span>    <\/div>\n<p><\/p>\n<p style=\"font-size: 14.0px\">Certificat de r\u00e9ussite.<\/p>\n<p style=\"font-size: 14.0px\"><\/p>\n<p style=\"font-size: 14.0px;text-align: justify\"><\/p>\n<div class=\"title-bar\">    <span style=\"font-size: 18.0px;float: none\">APER\u00c7U DU COURS<\/span>    <\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>This Productive Communication Conflict Management Course offers a systematic guide to managing conflict through a range of communication and emotion management strategies, paving the way for effective handling of challenging situations. The course explores the destructive nature of conflict and the long-term detrimental effects of the &#8216;Low-Road&#8217; approach on both professional and personal relationships. Alternatively, it introduces the &#8216;High-Road&#8217; method, a mechanism to manage emotions during a conflict.<\/p>","protected":false},"featured_media":44505,"template":"","meta":{"_acf_changed":false,"content-type":""},"course-category":[325,330,331],"class_list":["post-44504","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-awareness","course-category-safety","course-category-soft-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Productive Communication Conflict Management | BIS Safety Software Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bissafety.ca\/fr\/courses\/productive-communication-conflict-management\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Productive Communication Conflict Management\" \/>\n<meta property=\"og:description\" content=\"This Productive Communication Conflict Management Course offers a systematic guide to managing conflict through a range of communication and emotion management strategies, paving the way for effective handling of challenging situations. 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