{"id":44383,"date":"2025-04-16T12:07:05","date_gmt":"2025-04-16T12:07:05","guid":{"rendered":"https:\/\/bissafety.ca\/courses\/customer-service-basics\/"},"modified":"2025-08-13T12:37:38","modified_gmt":"2025-08-13T12:37:38","slug":"customer-service-basics","status":"publish","type":"courses","link":"https:\/\/bissafety.ca\/fr\/courses\/customer-service-basics\/","title":{"rendered":"Bases du service \u00e0 la client\u00e8le"},"content":{"rendered":"<div class=\"title-bar\">  <span style=\"font-size: 18.0px;float: none\">APER\u00c7U DU COURS<\/span>  <\/div>\n<p><\/p>\n<p>Interagir avec les clients fait partie de notre vie professionnelle quotidienne. Qu'il s'agisse de clients externes ou internes, que nous les appelions clients ou consommateurs, nous les rencontrons tous \u00e0 diff\u00e9rents moments. Par cons\u00e9quent, am\u00e9liorer nos comp\u00e9tences en mati\u00e8re de service client est crucial. La capacit\u00e9 d'\u00e9tablir une connexion avec les clients, de comprendre leurs besoins et de g\u00e9rer les clients m\u00e9contents font partie int\u00e9grante d'un service client exceptionnel. Le cours \u00ab Les bases du service client \u00bb est con\u00e7u pour am\u00e9liorer vos capacit\u00e9s \u00e0 communiquer efficacement et \u00e0 r\u00e9pondre aux besoins des clients, vous permettant ainsi, ainsi qu'\u00e0 votre organisation, d'atteindre vos objectifs.<\/p>\n<p><\/p>\n<p>Une fois le cours \"Les bases du service client\" termin\u00e9 avec succ\u00e8s, vous devriez \u00eatre capable de :<\/p>\n<ul>\n<li>D\u00e9veloppez et pr\u00e9sentez vos comp\u00e9tences pour r\u00e9aliser des actions cruciales dans la construction de relations clients.<\/li>\n<li>Ma\u00eetrisez l'art de l'\u00e9coute attentive pour r\u00e9pondre aux besoins uniques de vos clients<\/li>\n<li>D\u00e9terminez les mesures que vous prendrez pour fid\u00e9liser la client\u00e8le<\/li>\n<li>Int\u00e9grer les pr\u00e9requis pour offrir un service client exceptionnel par t\u00e9l\u00e9phone<\/li>\n<li>\u00c9laborer une strat\u00e9gie pour offrir un service client exceptionnel<\/li>\n<li>Comprendre l'essentiel d'un service client positif sur le terrain<\/li>\n<li>Apprendre des strat\u00e9gies pour g\u00e9rer efficacement les sc\u00e9narios clients difficiles<\/li>\n<\/ul>\n<p><\/p>\n<div class=\"title-bar\">  <span style=\"font-size: 18.0px;float: none\">SUJETS DU COURS<\/span><\/div>\n<p><\/p>\n<ul>\n<li>\u00c9tablir une relation de confiance avec le client<\/li>\n<li>\u00c9couter vos clients<\/li>\n<li>D\u00e9velopper votre orientation client<\/li>\n<li>Le service client par t\u00e9l\u00e9phone<\/li>\n<li>Service client interne<\/li>\n<li>Servir les clients sur le terrain<\/li>\n<li>Service client : confrontation et conflit<\/li>\n<\/ul>\n<p><\/p>\n<div class=\"title-bar\">  <span style=\"font-size: 18.0px;float: none\">DUR\u00c9E DU COURS EN LIGNE<\/span>  <\/div>\n<p>  <b>    <br \/><\/b><\/p>\n<p>Environ 70 minutes<\/p>\n<p><\/p>\n<div class=\"title-bar\">  <span style=\"font-size: 18.0px;float: none\">Note de passage<\/span>  <\/div>\n<p><\/p>\n<p>Les \u00e9valuations propos\u00e9es tout au long de cette formation en ligne ont pour objectif de consolider les connaissances acquises. Une note minimale de 80% est requise pour obtenir une attestation de participation. Les participants ont la possibilit\u00e9 de repasser la formation \u00e0 deux reprises s&#x27;ils n&#x27;atteignent pas la note minimale requise.<\/p>\n<p>  <b>    <br \/><\/b><\/p>\n<div class=\"title-bar\">  <span style=\"font-size: 18.0px;float: none\">CERTIFICAT DE R\u00c9ALISATION<\/span>  <\/div>\n<p><\/p>\n<p>Une fois ce cours en ligne termin\u00e9 avec succ\u00e8s, un certificat d'ach\u00e8vement sera disponible en t\u00e9l\u00e9chargement et pour impression. <\/p>\n<p><\/p>\n<div class=\"title-bar\">  <b>APER\u00c7U DU COURS<\/b><\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Interagir avec les clients est une t\u00e2che courante pour beaucoup d'entre nous. Qu'ils soient externes ou internes \u00e0 l'entreprise, et que nous les appelions clients ou consommateurs, nous interagissons tous avec des clients \u00e0 un moment donn\u00e9. Par cons\u00e9quent, perfectionner nos comp\u00e9tences en service client est essentiel.<\/p>","protected":false},"featured_media":44384,"template":"","meta":{"_acf_changed":false,"content-type":""},"course-category":[331],"class_list":["post-44383","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-soft-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Service Basics \u2014 BIS Safety Software<\/title>\n<meta name=\"description\" content=\"Build strong customer service skills with this course focused on communication, professionalism, and handling customer concerns with confidence.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bissafety.ca\/fr\/courses\/customer-service-basics\/\" 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