{"id":43120,"date":"2025-04-11T13:12:29","date_gmt":"2025-04-11T13:12:29","guid":{"rendered":"https:\/\/bissafety.ca\/courses\/difficult-conversation-2021\/"},"modified":"2025-12-19T02:47:28","modified_gmt":"2025-12-19T09:47:28","slug":"difficult-conversation-2021","status":"publish","type":"courses","link":"https:\/\/bissafety.ca\/fr\/courses\/difficult-conversation-2021\/","title":{"rendered":"Conversation difficile 2021"},"content":{"rendered":"<div>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">APER\u00c7U DU COURS<\/span><\/div>\n<p><\/p>\n<p style=\"font-size: 14px\">\n<p>Nous nous retrouvons tous occasionnellement dans des situations difficiles, g\u00eanantes ou conflictuelles avec nos coll\u00e8gues. Souvent, l'instinct est d'\u00e9viter le probl\u00e8me, en esp\u00e9rant qu'il se r\u00e9solve tout seul \u2013 une approche qui fonctionne rarement en pratique.<\/p>\n<p>Le cours Des Conversations Difficiles 2021 est con\u00e7u pour doter vous et votre \u00e9quipe des comp\u00e9tences n\u00e9cessaires pour g\u00e9rer ces situations le plus calmement et efficacement possible. Nous ne pouvons pas vous promettre que vous aimerez ces conversations \u2013 mais nous pouvons vous garantir que vous aimerez apprendre \u00e0 les aborder.<\/p>\n<\/p>\n<p style=\"font-size: 14px\"><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">SUJETS DU COURS<\/span><\/div>\n<p><\/p>\n<p style=\"font-size: 14px\">\n<ul>\n<li>Comment cr\u00e9er des environnements propices \u00e0 des r\u00e9solutions rapides et satisfaisantes des probl\u00e8mes difficiles<\/li>\n<li>Comment aborder (et ne pas aborder) divers types de conversations difficiles (probl\u00e8mes d'odeur, conflits de personnalit\u00e9, communication d'une \u00e9valuation de performance m\u00e9diocre, etc.)<\/li>\n<li>Ce \u00e0 quoi s'attendre de votre interlocuteur lors de conversations difficiles, et comment d\u00e9samorcer efficacement la col\u00e8re ou d'autres r\u00e9actions \u00e9motionnelles n\u00e9gatives<\/li>\n<\/ul>\n<p><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">DUR\u00c9E DU COURS EN LIGNE<\/span><\/div>\n<div><\/div>\n<p style=\"font-size: 14px\">Le temps d'ach\u00e8vement pr\u00e9vu est de 35 minutes<\/p>\n<p style=\"font-size: 14px\"><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">Note de passage<\/span><\/div>\n<p><\/p>\n<p style=\"font-size: 14px\">La note minimale requise pour valider ce cours est de 80%.<\/p>\n<p style=\"font-size: 14px\"><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">CERTIFICAT DE R\u00c9ALISATION<\/span><\/div>\n<p><\/p>\n<p style=\"font-size: 14px\">Certificat de r\u00e9ussite d\u00e9livr\u00e9 apr\u00e8s la fin du cours <\/p>\n<p style=\"font-size: 14px\"><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">APER\u00c7U DU COURS<\/span><\/div>\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>It&#8217;s not uncommon to encounter challenging, awkward, or even argumentative situations with co-workers. Often, we may opt to sidestep the issue, hoping it will resolve itself \u2013 an approach that seldom works. The good news is, our Difficult Conversations course equips you and your team with the necessary tools to manage these situations in the most peaceful and effective manner. Although we can&#8217;t guarantee that you&#8217;ll look forward to these conversations \u2013 we can assure that you&#8217;ll find the learning process enjoyable.<\/p>","protected":false},"featured_media":60253,"template":"","meta":{"_acf_changed":false,"content-type":""},"course-category":[331],"class_list":["post-43120","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-soft-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Difficult Conversation 2021 | BIS Safety Software Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bissafety.ca\/fr\/courses\/difficult-conversation-2021\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Difficult Conversation 2021\" \/>\n<meta property=\"og:description\" content=\"It&#039;s not uncommon to encounter challenging, awkward, or even argumentative situations with co-workers. 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Although we can&#039;t guarantee that you&#039;ll look forward to these conversations \u2013 we can assure that you&#039;ll find the learning process enjoyable.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bissafety.ca\/fr\/courses\/difficult-conversation-2021\/\" \/>\n<meta property=\"og:site_name\" content=\"BIS Safety Software Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BIS.Safety.Software\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-19T09:47:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/bissafety.ca\/wp-content\/uploads\/2025\/04\/Difficult-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1367\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@BISTraining\" \/>\n<meta name=\"twitter:label1\" 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