{"id":43120,"date":"2025-04-11T13:12:29","date_gmt":"2025-04-11T13:12:29","guid":{"rendered":"https:\/\/bissafety.ca\/courses\/difficult-conversation-2021\/"},"modified":"2025-12-19T02:47:28","modified_gmt":"2025-12-19T09:47:28","slug":"difficult-conversation-2021","status":"publish","type":"courses","link":"https:\/\/bissafety.ca\/fr\/courses\/difficult-conversation-2021\/","title":{"rendered":"Difficult Conversation 2021"},"content":{"rendered":"<div>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">COURSE OVERVIEW<\/span><\/div>\n<p><\/p>\n<p style=\"font-size: 14px\">\n<p>We all occasionally find ourselves in difficult, awkward, or contentious situations with colleagues. Often, the instinct is to avoid the issue, hoping it will resolve itself \u2013 an approach that rarely works in practice.<\/p>\n<p>The Difficult Conversations 2021 course is designed to equip you and your team with the necessary skills to manage these situations as calmly and effectively as possible. We can&#8217;t promise that you&#8217;ll enjoy these conversations \u2013 but we can guarantee you&#8217;ll enjoy learning how to navigate them.<\/p>\n<\/p>\n<p style=\"font-size: 14px\"><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">COURSE TOPICS<\/span><\/div>\n<p><\/p>\n<p style=\"font-size: 14px\">\n<ul>\n<li>How to create environments\u00a0conducive to swift and satisfying resolutions to difficult issues<\/li>\n<li>How to (and not to) approach\u00a0various types of difficult conversations (odor issues, personality conflicts,\u00a0communicating a low performance review, etc.)<\/li>\n<li>What to expect from your\u00a0conversation partner during difficult conversations, and how to effectively\u00a0defuse anger or other negative emotional responses<\/li>\n<\/ul>\n<p><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">ONLINE COURSE DURATION<\/span><\/div>\n<div><\/div>\n<p style=\"font-size: 14px\">Expected completion time is 35 minutes<\/p>\n<p style=\"font-size: 14px\"><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">PASS MARK<\/span><\/div>\n<p><\/p>\n<p style=\"font-size: 14px\">The pass mark for the course is 80%<\/p>\n<p style=\"font-size: 14px\"><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">CERTIFICATE OF COMPLETION<\/span><\/div>\n<p><\/p>\n<p style=\"font-size: 14px\">Completion certificate provided after course completion <\/p>\n<p style=\"font-size: 14px\"><\/p>\n<div class=\"title-bar\"><span style=\"font-size: 18px;float: none\">COURSE PREVIEW<\/span><\/div>\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>It&#8217;s not uncommon to encounter challenging, awkward, or even argumentative situations with co-workers. Often, we may opt to sidestep the issue, hoping it will resolve itself \u2013 an approach that seldom works. The good news is, our Difficult Conversations course equips you and your team with the necessary tools to manage these situations in the most peaceful and effective manner. Although we can&#8217;t guarantee that you&#8217;ll look forward to these conversations \u2013 we can assure that you&#8217;ll find the learning process enjoyable.<\/p>","protected":false},"featured_media":60253,"template":"","meta":{"_acf_changed":false,"content-type":""},"course-category":[331],"class_list":["post-43120","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-soft-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Difficult Conversation 2021 | BIS Safety Software Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bissafety.ca\/fr\/courses\/difficult-conversation-2021\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Difficult Conversation 2021\" \/>\n<meta property=\"og:description\" content=\"It&#039;s not uncommon to encounter challenging, awkward, or even argumentative situations with co-workers. 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