{"id":34391,"date":"2025-03-26T06:45:46","date_gmt":"2025-03-26T06:45:46","guid":{"rendered":"https:\/\/bissafety.ca\/courses\/exceptional-customer-service\/"},"modified":"2025-08-13T12:16:38","modified_gmt":"2025-08-13T12:16:38","slug":"exceptional-customer-service","status":"publish","type":"courses","link":"https:\/\/bissafety.ca\/fr\/courses\/exceptional-customer-service\/","title":{"rendered":"Service client exceptionnel"},"content":{"rendered":"<div class=\"title-bar\"><b>APER\u00c7U DU COURS<\/b><\/div>\n<p><\/p>\n<p>Notre cours en ligne, Service client exceptionnel, offre des conseils pour am\u00e9liorer vos capacit\u00e9s et votre \u00e9tat d'esprit n\u00e9cessaires \u00e0 la prestation d'un service client in\u00e9gal\u00e9, afin d'en faire une partie de vos activit\u00e9s quotidiennes.<\/p>\n<p>\u00c0 la fin de la formation sur le service client d'exception, vous devriez \u00eatre capable de :<\/p>\n<ul>\n<li>Examinez les \u201c moments de v\u00e9rit\u00e9 \u201d du point de vue du client<\/li>\n<li>G\u00e9rer efficacement les clients m\u00e9contents et les situations difficiles<\/li>\n<li>D\u00e9velopper une \u00e9quipe performante d\u00e9di\u00e9e \u00e0 fournir un service exceptionnel<\/li>\n<li>Comprendre les \u00e9tapes n\u00e9cessaires pour cr\u00e9er une culture centr\u00e9e sur le client<\/li>\n<\/ul>\n<p><\/p>\n<div class=\"title-bar\"><b>SUJETS DU COURS<\/b><\/div>\n<p><\/p>\n<ul>\n<li>Le\u00e7on 1 : Introduction au service client<\/li>\n<li>Le\u00e7on 2 : Voir \u00e0 travers les yeux du client<\/li>\n<li>Le\u00e7on 3 : Cultiver des comp\u00e9tences essentielles en service \u00e0 la client\u00e8le<\/li>\n<li>Le\u00e7on 4 : D\u00e9velopper des attitudes positives<\/li>\n<li>Le\u00e7on 5 : G\u00e9rer les clients difficiles<\/li>\n<li>Le\u00e7on 6 : Surmonter les situations difficiles<\/li>\n<li>Le\u00e7on 7 : H\u00e9ros du service et dynamique d'\u00e9quipe<\/li>\n<li>Le\u00e7on 8 : \u00c9tablir une culture forte ax\u00e9e sur le client<\/li>\n<\/ul>\n<p><\/p>\n<div class=\"title-bar\"><b>DUR\u00c9E DU COURS EN LIGNE<\/b><\/div>\n<p><\/p>\n<p>Estimation de 120 minutes<\/p>\n<p><\/p>\n<div class=\"title-bar\"><b>Note de passage<\/b><\/div>\n<p><\/p>\n<p>Les \u00e9valuations organis\u00e9es dans le cadre de cette formation ont pour objectif de consolider les connaissances acquises. Une note minimale de 80% est requise pour obtenir une attestation de participation. Si la note minimale n&#x27;est pas atteinte lors de la premi\u00e8re tentative, les participants disposent de deux autres chances.<\/p>\n<p><\/p>\n<div class=\"title-bar\"><b>CERTIFICAT DE R\u00c9ALISATION<\/b><\/div>\n<p><\/p>\n<p>Une fois ce cours en ligne r\u00e9ussi, un certificat de r\u00e9ussite peut \u00eatre facilement t\u00e9l\u00e9charg\u00e9 et imprim\u00e9.<\/p>\n<p><\/p>\n<div class=\"title-bar\"><b>APER\u00c7U DU COURS<\/b><\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Notre cours en ligne, Service client exceptionnel, est con\u00e7u pour faciliter le d\u00e9veloppement des comp\u00e9tences et des attitudes essentielles \u00e0 la fourniture d'un service client de premier ordre, en les instillant dans vos actions quotidiennes.<\/p>","protected":false},"featured_media":34392,"template":"","meta":{"_acf_changed":false,"content-type":""},"course-category":[325,331],"class_list":["post-34391","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-awareness","course-category-soft-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Exceptional Customer Service \u2014 BIS Safety Software<\/title>\n<meta name=\"description\" content=\"Provide excellent customer service by improving communication skills, problem solving, and creating positive client experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bissafety.ca\/fr\/courses\/exceptional-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" 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